Service and Support Technician

  • Job Reference: 462721105-2
  • Date Posted: 1 January 2022
  • Recruiter: Grantek Systems Integration
  • Location: Pennsylvania
  • Salary: On Application
  • Sector: Customer Support
  • Job Type: Permanent

Job Description

Job Description

As a key member of Granteks Technical Service & Support team you will be responsible for our customers technical support and maintenance of automation and information systems. You will perform troubleshooting, commissioning, start-up, testing, preventive maintenance, and repair services of a variety of manufacturing automation systems, including, but not limitedto:PLCs, HMIs, Sensors, VFDs, Industrial Networking.


* Provide technical support and maintenance services, both remotely and within customer facilities.
* Provide an immediate response to all customer support inquiries.
* Assume full ownership of the service call; manage, follow-up, and close out all assigned support items.
* Prepare and maintain accurate service call documentation.
* Engagewith internal Engineering personnel.
* Train customer manufacturing personnel on applicable manufacturing systems.
* Investigate, reproduce and provide technical solutions
* Identify process improvement opportunities.

_*Note that Grantek understands you may not know each technology listed. We will train on areas that are new to you._

* PLC Programming Platforms: Rockwell / Allen-Bradley, Siemens, Omron, Modicon, GE, etc.
* System Networking: Ethernet, Routing and Switching, EthernetIP, DeviceNet, ControlNet, Profibus, DH+, Remote IO, Modbus, etc.
* HMI Platforms: Rockwell / Allen-Bradley, Wonderware, Schneider Electric, etc.
* SCADA Platforms: Rockwell / Allen-Bradley, Inductive Automation, Wonderware, GE, Siemens, etc.
* Servo Motion Control: Rockwell / Allen-Bradley, Emerson, Omron, etc.
* VisionPlatforms:Cognex, Datalogic,Keyence, etc.
* MES Platforms: Rockwell / Allen-Bradley, Sepasoft, Wonderware, etc.
* High-level Programming: C#, Java, Python, HTML5, .NET, Cloud, SQL, VB, VBA, etc.
* DatabasePlatforms:Microsoft, Oracle, etc.
* Operating Systems: Microsoft (current and legacy to NT), Unix, Linux, etc.
* ProjectDocumentation:Microsoft Office.