Distributed System Technical Architect

  • Job Reference: 106961374-2
  • Date Posted: 21 September 2019
  • Recruiter: Infogix, Inc.
  • Location: New York
  • Salary: On Application
  • Sector: Education/Training, Customer Support
  • Job Type: Permanent

Job Description

Infogix is looking for a full-time Distributed System Technical Architect to join our Professional Services Team. This position is located at a client site in New York City. Local candidates only please. Must be authorized to work in the US.
RESPONSIBLITIES:Provides remote and onsite billable services to customers, including:Installation and configuration of Company products.Configuration of Company products to work with other distributed environment components (e.g., databases, application servers, schedulers, ticketing systems).Configuration of security profiles and parameters for Company products within the customer environments.Ensures appropriate connectivity and configuration to email server system.Helps to identify existing and potential performance problems.Executes quality assurance related activities to ensure high-quality deliverablesProduces required delivery documentation.Additional responsibilities may include benchmarking, capacity planning, performance measurement, analysis, and troubleshooting.
Provides second-level customer support for infrastructure questions, including:Displays professionalism in all interactions, including both internal and external business meetingsConduct scheduled reviews for consistency and standards on issues logged into PeopleSoftAddress and/or manage resolution for infrastructure issues open > 24 hoursLiaise with Level 2 and Level 3 Product Development/ Client Executives for clarification/status of unresolved issuesServe as a mentor to customer support specialists.Provides product installation support to the rest of the organizationsUnderstands the Company product portfolio and continues to develop skills, including:Expand ability to support additional products and/or aspects of currently known products.Proactively study relevant new and emerging technologies resulting in enhanced skills and knowledge.Assist in recruiting and training of professional services team members.Assist and mentor Company team members on products, platforms, and technologies.Conduct internal training/ one-on-one mentoring to customer support specialists.Provides product enhancement suggestions.Receives and appropriately forwards customer provided product enhancements.Administers and maintains problem enhancement databases, version and patch release records, call tracking records.Re-creates problems for development teams as needed.Assists with quality assurance of logged problems upon release of fix.Contributes to QA efforts of new and patch releases and assists in general release turnover meetings and activities.Other duties as assigned
EDUCATION & EXPERIENCE: Required:Master's degree in Information Systems or computer science or related field of study is required. If degree is unrelated, candidate must have commensurate additional related work experience.Must have 7+ years of IBM WebSphere administration experience (including ability to use Websphere Application server, Websphere Enterprise Service, and Websphere MQ.)Must have experience deploying and maintaining huge production environments (e.g. more than 500 production applications)Must have web server experience including use of servers like SunOne, IBM IHS and JBoss (Sun Solaris, AIX and Linux.) LDAP-based technology is a plus.Must have solid understanding of the J2EE programming concepts
Technology Requirements:Application Servers: IBM WebSphere Application Server 5.1/6.0/6.1, IBM WebSphere XD 5.1/6.0/6.1, WebSphere MQ 5.3/6.0WebServers: IBM HTTP Server 1.3.28/1.3.26.2/2.0.42/2.0.47/6.0, SunOne webservers 6.xOperating Systems: IBM AIX 4.5/5.1/5.2, Solaris 8/9/10, LINUX (REDHAT), Unix, Windows XP/98/95Databases: Oracle 10g,11g, DB2/UDB 7.2/8.0, SQL Server 7.0/2000/2005, MS-Access 2000Java/J2EE Technologies: Servlets, JSP, JSTL, EJB, JNDI, JDBC and Struts FrameworkDevelopment Tools: IBM WSAD 4.5/5.x, RADWeb Technologies: HTML, Java Script, DHTML, XML
Join our winning team and unique, team-spirited company culture. We offer numerous benefits for your contributions and teamwork. These include:
Comprehensive medical, dental and vision insurancePre-tax Flexible Spending Plan for healthcare and childcareFifteen personal days the first year of employmentEight paid holidays and up to two floating holidays per yearA 401(k) with excellent company matchCompany-provided life and accidental death and dismemberment insuranceCompany-provided short- and long-term disability insuranceTraining and certification opportunities
For additional product information and company overview, please visit our websites at
Infogix, Inc. and its subsidiaries are equal opportunity employers. Minority/Female/Disabled/Veteran.